Returns

If for any reason you are not fully satisfied with an item you have ordered, it is possible to return it within fourteen calendar days of delivery.  Please be mindful when purchasing online as colours may vary from screen to product purchased. If you are unsure about the colour of a certain product, please contact us and we will be happy to help.

 

Return shipping costs

Netherlands, Belgium and Germany

Free return (you get a free return ticket)

Other countries

Return shipping costs will be at your expense - unless the item(s) received are faulty or not as ordered. Please note that we only offer exchanges on "change of mind" goods, if the item has been unopened, unused and in their original packaging.

 

How to return your order

Use the free return ticket (only NL/BE and DE)

  • Use the free return ticket (Netherlands/ Belgium) for your package. You will find this in your parcel.
  • German customers: please send us an email for receiving the free return ticket

Please note the following with regard to returns:

  • Pack the item(s) to be returned in the original packaging bag/box or in other protective packaging, to prevent damage during transport. 
  • Returns are at the customer’s risk. As ZusenZomer is not liable for the loss of an item being returned we recommend that you return it using registered mail.
  • ZusenZomer will credit the value of the returned goods to your account within 14 days of receiving the return. ZusenZomer credits the entire purchase amount. Including the initial delivery costs if the total order is returned. 

 

Faulty items

If you believe your item is faulty, please contact ZusenZomer at info@zusenzomer.com prior to sending it back. 

All products are checked prior to posting. Should a product be faulty ZusenZomer will replace the goods. You have up to thirty (30) days, from the date your order arrives, to notify ZusenZomer about an issue with your purchase along with a photo of the fault.

If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the postage costs.

 

Change of mind?

Do you wish you to exchange one or several items for another product? Please return the purchased items as described above. The standard return conditions will apply.  For the new items you can place a fresh order in our webshop.